Effective Date: 17-03-2026 BATOBAYE MARKET respects your privacy. This policy explains how we collect, use, and protect your personal data. 1. Data We Collect • Account data: name, email, phone, password (encrypted). • Order data: products, addresses, delivery details, payment status. • Device/app data: session. • Support data: messages, tickets. 2. How We Use Data • To create and manage your account. • To process orders, deliveries, returns, and refunds. • To provide support and service updates. • To prevent fraud, abuse, and security threats. • To improve product quality and operations. 3. Legal Basis We process data based on contract performance, legal obligations, legitimate interest, and your consent where required. 4. Sharing of Data We may share limited data with: • Delivery partners (for fulfillment). • Payment providers (for transaction processing). • Technology/service providers (hosting, analytics, notifications). • Authorities when legally required. We do not sell your personal data. 5. Data Retention We keep data only as long as needed for operations, legal compliance, dispute handling, and audit obligations. 6. Security We apply technical and organizational safeguards to protect data. No system is 100% secure; users must also protect account credentials. 7. Your Rights Depending on local law, you may request: • Access to your personal data. • Correction of inaccurate data. • Deletion of eligible data. • Restriction or objection to processing. • Data portability where applicable. 8. Cookies and Tracking Our platforms may use cookies or similar technologies for authentication, preferences, and analytics. 9. Children’s Privacy Our services are not intended for children under the minimum legal age in your jurisdiction. 10. Policy Updates We may update this policy. Revised versions are effective once published with updated date. 11. Contact • Email: support@batobaye-market.com • Phone: +237 6 75 72 78 35 • Address: Akwa-Douche